Terms and Conditions

1. Introduction

Welcome to Pinnacle Px, a premier provider of comprehensive web solutions tailored to meet the diverse needs of businesses across various sectors. We specialize in creating custom website designs, offering development, branding, SEO optimization, and ongoing maintenance through subscription-based packages. Our all-in-one web solution ensures that businesses of all sizes can maintain a high-performance, SEO-optimized online presence with the flexibility and affordability they require.

At Pinnacle Px, we offer three core service packages: Ascend, Summit, and Pinnacle, designed to grow with your business. Whether you are just establishing your online presence or require advanced integrations and branding, our packages are structured to meet your evolving needs.

2. Acceptance of Terms

By subscribing to any of our service packages or add-ons, you ("the Client") agree to be fully bound by these Terms and Conditions (the "Agreement"). This Agreement outlines your legal rights and obligations, as well as those of Pinnacle Px ("we", "us", or "our"). It is essential that you read these terms carefully before subscribing to our services. By using our services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree with any part of these terms, you must not subscribe to our services.

3. Service Description

Pinnacle Px provides a variety of website development, design, and branding services, offered through subscription-based packages that meet the diverse needs of our clients. Our core service packages include:

  • Ascend: This package offers custom website design with 8 website task requests per month, unlimited revisions, secure hosting, SSL certificates, 1-4 integrations, and a custom website management dashboard. You also receive monthly SEO updates, backups, and reporting, as well as 1 small branding design request.
  • Summit: Ideal for businesses requiring more advanced solutions, Summit offers unlimited design and Webflow requests, 2 active tasks, up to 8 integrations, more comprehensive branding (2 small or 1 medium design), and weekly site backups. You also get dedicated project management, advanced SEO optimization, and support.
  • Pinnacle: Our premium package provides unlimited design/Webflow requests, unlimited integrations, 2 active tasks, and bi-weekly backups. This plan includes enhanced SEO with backlinking, 2 dedicated team members, more frequent SEO updates, and larger branding projects as needed. Additionally, you have access to priority turnaround and dedicated support.

Additional Services Available Across Packages:

  • Branding designs and custom marketing pop-ups
  • Advanced SEO services, including backlink generation
  • Monthly analytics reports and email design
  • Custom dashboard management
  • Integrations with third-party tools like Google Analytics, Stripe, Shopify, and more

4. Subscription Terms

Fees and Payments: Clients must pay the monthly or annual subscription fee associated with their chosen package. Monthly subscriptions are billed in advance, and payments are non-refundable.

Billing Cycle: Fees are due on a monthly or annual basis. Discounts may apply for annual payments.

Upgrades and Downgrades: Clients can upgrade or downgrade their package at any time. Changes take effect at the start of the next billing cycle.

Cancellation: Subscriptions can be cancelled at any time, with cancellations becoming effective at the end of the billing period. Clients must provide written notice of cancellation via email.

Refund Policy: New clients are eligible for a 30-day money-back guarantee on the Ascend package. If unsatisfied, clients may request a full refund within 30 days.

5. Rights and Responsibilities

Pinnacle Px Obligations: We will provide the agreed-upon services, including custom website design, SEO optimization, secure hosting, and regular maintenance as outlined in the selected package. We commit to high-quality service, timely updates, and ensuring your website operates optimally.

Client Responsibilities: Clients must provide necessary content and information in a timely manner and are responsible for using the services lawfully.

Usage Rights: Clients are granted a license to use their websites for business purposes. Pinnacle Px retains intellectual property rights to website designs, code, and content we create.

6. Content Ownership and Intellectual Property

Client Content: Clients retain ownership of all original content provided for their website. Pinnacle Px will use and modify client content solely for the purpose of delivering the services outlined in this Agreement.

Pinnacle Px Content: Website designs, templates, and any proprietary software used remain the property of Pinnacle Px. Clients are licensed to use them during the subscription period.

7. Limitation of Liability

Pinnacle Px is not responsible for service interruptions caused by factors outside our control, such as internet or server outages. Clients are encouraged to maintain backups of important data, although we do provide regular backups as part of our service. Pinnacle Px disclaims liability for any indirect damages, including loss of business, data, or profits.

8. Data Protection and Privacy

Pinnacle Px adheres to data protection laws, including GDPR. We will securely process and store any personal data provided by clients for the purpose of delivering our services. Clients are responsible for ensuring they have legal rights to use any data provided to us.

9. Termination

By Client: You may terminate your subscription by providing written notice. Services will continue until the end of the current billing cycle.

By Pinnacle Px: We reserve the right to suspend or terminate services if a client violates the terms of this Agreement or engages in illegal activities using our services.

10. Dispute Resolution

Before pursuing legal action, both parties agree to attempt informal resolution through direct communication. If unsuccessful, disputes may proceed to mediation, arbitration, or court under the laws of the United Kingdom.

11. Miscellaneous

This Agreement constitutes the full understanding between Pinnacle Px and the Client. If any part of the Agreement is found to be unenforceable, the remaining provisions will remain valid.

12. Contact Information

For any questions regarding these terms or our services, please contact us at: